CINCINNATI, OHIO – July 26, 2024 – Ultimus Fund Solutions® (Ultimus®), a leading independent provider of full-service technology-enhanced fund administration, middle office, accounting, and investor solutions, is proud to again take the top spot in the 2024 ETF Administration Survey conducted by Global Custodian, earning the highest overall service satisfaction scores in the industry based on ratings from investment manager clients. With an overall score of 6.85 out of 7.00, this recognition emphasizes Ultimus’ exceptional commitment to delivering unparalleled client service and utilizing award-winning technology to empower its clients.
The Global Custodian’s ETF Administration Survey is widely regarded as an independent benchmark for excellence in the industry, with clients across the industry evaluating the performance and quality of their ETF administration providers. 2024 marks the third straight year of attaining the top position in the survey and demonstrates Ultimus’ ETF product expertise and highlights its dedication to delivering outstanding solutions to its clients. At the same time, Ultimus remains one of the largest named ETF fund administrators by number of issuers serviced. The firm also maintains an active onboarding schedule supporting new ETF market entrants, organic client growth, and ongoing fund administration services to current clients.
Ultimus’ client responses across eleven categories included perfect 7.00 out of 7.00 scores in four service categories: onboarding, fund accounting, ETF workflow, and compliance support. Ultimus also received the highest industry scores in client service (6.88), ETF baskets (6.88), price (6.43), technology (6.71), and ETF servicing model (6.75).
According to Global Custodian’s published results, Ultimus clients are quick to sing its praises, commenting, “The value provided for the combination of price charged and support provided is outstanding.” In addition,100% of Ultimus clients surveyed reported that they would “definitely recommend” Ultimus to their peers.
Gary Tenkman, Chief Executive Officer of Ultimus, comments on the firm’s delivery of exceptional client service. “Our client-centric approach often exceeds client expectations because it is ingrained in our company’s DNA. Ultimus associates go above and beyond to understand and address the unique needs of our clients. We are committed to providing them with exceptional support and service every step of the way with the understanding that our clients’ success is our success.
Tenkman continues, “Earning our clients’ trust puts us in an excellent position to partner with them and deliver enhanced solutions. Their ongoing confidence in our consultative and partnership approach has been instrumental to our success, and we are dedicated to delivering industry-leading services and solutions.” He also points out Ultimus’ technology solutions make it possible to help clients optimize their operations and achieve their business objectives. “Our state-of-the-art technology platforms and continuing developments enable an efficient and streamlined ETF administration process, empowering our clients to focus on strategic growth and innovation.”
Global Custodian is a publication that covers the international securities business and provides numerous industry-standard surveys, analyses, and commentary on the latest news and events.
About Ultimus
Ultimus Fund Solutions (Ultimus) is a leading provider of full-service tech-enhanced fund administration, accounting, middle office, and investor solutions to support the servicing of registered funds, alternative investment funds, such as interval and tender offer funds, private funds, and public plans. The company also offers customized structures designed for the unique needs of pensions, endowments, foundations, and other large institutions. Ultimus’ service offering comes with a deep commitment to excellence, achieved through continuous investments in both talent and technology with a focus on our consultative approach and boutique service culture.
Headquartered in Cincinnati, Ohio with offices in other major cities such as Denver, New York, and Philadelphia, Ultimus employs more than 1000 seasoned accountants, attorneys, paralegals, application developers, fund administrators, compliance specialists, and many others with years of experience in the financial services industry. Servicing over 1,800 total traditional and alternative funds, Ultimus helps investment managers and fund families flourish in today’s increasingly sophisticated and dynamic investment landscape. For more information, visit www.ultimusfundsolutions.com.
COD00000413 7/26/2024
